Refund Policy

1. Return Eligibility

To be eligible for a return, please ensure the following conditions are met:

• • The item must be unused, unwashed, and in its original condition.
• • All original packaging, tags, and accessories must be included.
• • Returns must be initiated within 7 days of delivery.
• • Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

• • Custom-made or personalized products.
• • Items that have been used, washed, or damaged by the customer.
• • Sale or clearance items (unless defective).
• • Items returned without original packaging or tags.

3. How to Initiate a Return

Follow these simple steps to return your item:

4. Refund Process

Once your return is received and inspected, we will process your refund. Here's what to expect:

• • Refunds are processed within 7-10 business days of receiving the returned item.
• • Refunds will be issued to the original payment method used for the purchase.
• • You will receive a confirmation email once the refund is processed.
• • The refund amount includes the product price only. Shipping charges are non-refundable (unless the return is due to our error).

5. Store Credit Option

If you prefer, you can choose to receive store credit instead of a refund to your original payment method.

• • Store credit can be used for future purchases on our website.
• • Credit does not expire and can be combined with other promotions.
• • Simply mention your preference for store credit when initiating the return.

6. Damaged or Defective Items

We take great care in packaging our products. However, if your item arrives damaged or defective:

• • Contact us within 48 hours of delivery.
• • Provide clear photos of the damaged item and packaging.
• • We will arrange for a free replacement or full refund, including shipping costs.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• • Check your bank account or credit card statement again.
• • Contact your bank or payment provider — there may be a processing delay.
• • If the issue persists, contact us at info@crockiva.com and we'll investigate.